Job Description
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
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Location Description:
Born of Midwestern charm and modern design, The Bradley invites you to experience the best of Fort Wayne, Indiana. Our property is a true reflection of the city, channeling the genuine spirit of community, industry, and creativity that abounds beyond its own walls. This is our city and our people.
Overview:
The warm weather is coming, and so is the excitement at Birdie's rooftop restaurant! Birdie's is now hiring experienced, passionate, energetic, and friendly Bartenders and Servers to join our team at the hottest spot in town! If you’re ready to serve up unforgettable experiences with a side of stunning views, we want YOU!
The Bartender/Server will contribute to the mission and success of the Bradley by creating exceptional ways of personalizing and providing the best guest service in the hospitality industry and ensuring our high standards of service are met. The Bartender/Server will provide prompt and courteous service and quality beverages to all guests, encouraging the guest to return again which will generate repeat business. The Bartender/Server is responsible for providing quality guest services that include providing a positive first and last impression and a friendly, upbeat and clean atmosphere to every guest. When servicing guests, the Bartender/Server is responsible for being professional, friendly, and helpful, using the "Five Hospitality Standards" of eye contact, a smile, speak first, engage in polite conversation, and use the guest's surname. All functions are carried out to maintain an environment of teamwork.
ESSENTIAL FUNCTIONS: (This list of essential functions is not exhaustive and may be supplemented and changed as necessary.)
- Efficiently and properly performs all service and sequences of service standards.
- Sets up and breaks down the bar area.
- Performs accurate cash and POS procedures.
- Counts bank on a daily basis.
- Maintains inventory at par levels.
- Greets and acknowledges with a smile guests promptly and in a friendly manner.
- Recognizes repeat guests, welcomes them back.
- Addresses guests by surname whenever possible.
- Prepares and serves drinks according to recipes for guests and servers.
- Ensures standardization and consistent beverage preparation, presentation and quality.
- Responsibility to sell on a consistent basis, while continuing to create new strategies for increasing the check average of each guest.
- Responsible to “up sell” on any given opportunity.
- Retains and maintains complete knowledge of all food and beverage menu items.
- Using the Bar Food menu as another selling tool.
- Checks identification for proof of age when required.
- Builds a rapport with guests while serving them.
- Monitors guest’s drinks and anticipates guest’s needs.
- Provides food service as appropriate.
- Keeps Bar counter clean at all time.
- Ensures proper payment from departing guests.
- Invites and welcomes guests back upon completion of their visit.
- Prepares bar for next shift.
- Performs accurate cash/credit handling and POS procedures in accordance with Company policies and procedures.
- Ensures the order and cleanliness of the bar is in accordance to health and safety regulations.
- Must be knowledgeable about Hotel, Restaurant/Lounge and surroundings, i.e. nearby entertainment, stores, hotels, etc.
- Performs all duties and sequences of service in adherence to standards.
- Must have the ability to provide friendly, courteous and professional service to all internal and external customers/guests, at all times.
- Must have the ability to work a flexible schedule and late hours when necessary.
- Must have the ability to report to work on time and on a regular basis.
- Other duties as assigned.
Qualifications:
- Must be available for evening and weekends.
- Excellent verbal and written communication skills.
- Excellent cash handling and POS skills.
- Customer service oriented with an outgoing, upbeat and positive personality.
- Professional well groomed appearance.
- Ability to work in a team and independently.
- Excellent organizational skills with the ability to multi-task and meet multiple deadlines.
- Ability to successfully work in a fast paced environment.
- Ability to maintain composure in a potentially stressful environment.
- Ability to successfully interact with all levels of employees and management.
- Food and Beverage product knowledge and experience.
- Food service knowledge and experience if applicable.
- Must be state required age to serve alcohol.
- Knowledge and familiarity with state liquor liability laws.
- Proper alcohol awareness certification where applicable.
- Ability to attend all required company meetings.
Job Tags
Local area, Immediate start, Worldwide, Flexible hours, Shift work, Weekend work, Afternoon shift,