Job Description

JOB TITLE : Associate Director of NorCal People Operations

REPORTS T O: Director of People Operations

LOCATION: Oakland

CLASSIFICATION : Full-time / EXEMPT

TYPE: Hybrid

STARTING PAY : 89,360-$111,700 (annual salary)

Covenant House California (CHC) is a nonprofit organization that provides sanctuary and support for youth overcoming homelessness, ages 18-24. CHC believes that no young person deserves to be homeless; that every young person in California deserves housing, food, clothing, education, and most importantly, to be loved. CHC provides a full continuum of services to meet the physical, emotional, educational, vocational, and spiritual well-being of young people. Over the past 36 years, our services have grown and expanded, and we serve more than 1,500 young people every year.

Equal employment opportunity and having a diverse staff are fundamental principles at Covenant House California. Employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, marital/parental status, political affiliation, citizenship, disability, genetic information, veteran/ military status, or any other protected characteristic as established under law.

We are looking for people who, like us, believe that every young person deserves a place to belong. There are two of these positions available – one to be in Los Angeles and one to be in Oakland. This is a hybrid position, with requirement to be in-office at least 3 times a week.

As our agency provides direct care to young people that are 18-24 years old, we require that applicants are at least 25 years old.

Covenant House California offers an excellent benefits package, (most benefits effective date of hire), including medical, vision, dental, an EAP program, 403b retirement account, and a generous vacation package.

POSITION SUMMARY:

Norcal: The Associate Director of NorCal People & Culture (ADPO) serves as a trusted partner and advisor to people leaders and staff in Northern California. The Northern California region includes our Oakland, Hayward, and Santa Clara locations. This role provides day-to-day guidance on employee relations, recruitment, performance management, and compliance. 

Additionally, the ADPO will play a key role shaping CHC’s organization culture, advancing, engagement strategies while supporting the building and continuous improvement of HR practices that reflect dignity, compassion, and belonging.

The ideal candidate has deep knowledge of employee relations and employment law, with a proven ability to resolve conflicts, build trust, and foster inclusive and positive workplaces.

ESSENTIAL FUNCTIONS:

Strategic HR Partnership

• Serve as a liaison between regional leaders and staff and the central People & Culture team

• Collaborate with senior management to develop and implement HR strategies that support the organization's overall mission and strategic objectives

• Work in collaboration with regional supervisors/managers to proactively identify current and future hiring needs and to provide HR support and guidance for regional and site-based priorities

• Provides guidance and input on terms for hires, transfers, promotions, reorganizations, and reclassifications; monitors and reports on workforce planning and succession planning.

• Develop relationships across the organization and deliver value-added service to management and employees that reflect the strategic objectives of the organization while also demonstrating the organization’s values in action.  

• Analyzes trends and metrics in partnership with the HR team to develop solutions, programs, and policies that address site, regional, and org-wide needs.

Employee Relations

• Act as the primary HR point of contact for regional leaders and staff to provide day-to-day guidance and support on HR matter.

• Provide guidance on employee well-being, performance management, grievances, and conflict resolution.

• Conduct thorough, fair, and confidential investigations as needed.

• Build morale and engagement by strengthening work relationships and fostering an inclusive environment.

Policy , Compliance, & Operations

• Maintain comprehensive knowledge of legal requirements related to day-to-day management of employees in order to reduce legal risks and ensure regulatory compliance

• Monitor compliance with employment law and regulations

• Analyze and propose changes to HR policies and procedures

• Support HR Director and collaborate with HR generalist on execution of basic/primary HR operations functions (benefits open enrollment, payroll administration, training & onboarding, basic employee inquiries)

Talen t & Performance Management

• Support hiring managers in recruitment, interviewing, and onboarding to ensure new employees feel welcomed and supported.

• Provide coaching and training to supervisors on effective management and performance review practices to ensure on-time submission of quality and comprehensive annual and mid-year performance evaluations

• Collaborate with cross-cross functional leaders to identify training needs, monitor and evaluate training programs for effectiveness, and maintain training records

• Support ongoing employee development, career growth, and retention strategies.

JOB REQUIREMENTS:

EDUCATION:

Bachelor’s degree required; Master’s degree in Human Resources, Business, or related field preferred (or equivalent experience). HR Certification (PHR, SPHR, SHRM-CP/SCP) preferred.

EXPERIENCE:

Minimum of 5-7 years working in employee relations and compliance. Experience supporting hiring, recruiting, onboarding, and offboarding of employees. Experience analyzing metrics and assessing employee data to find root causes and to partner with people leaders to develop short-, medium- and long-term plans for a variety of staff development, staff engagement, and talent management strategies. Expertise investigating and documenting complex ER-related issues.

KNOWLEDGE / SKILLS:

Strong knowledge of CA and federal employment law (Title VII, ADA, FMLA, FLSA). Demonstrated success in employee relations, investigations, and coaching managers. Excellent communication, conflict resolution, and analytical skills. Ability to prioritize and manage multiple projects in a fast-paced environment. Trusted advisor who demonstrates empathy, honesty, and professionalism. Desire to be engaged with employees with regard to Human Resources practices and committed to fostering an inclusive environment. Proficiency in Microsoft Office, Adobe Acrobat, and HRIS/ATS systems (Trinet experience preferred). Though not required, experience in residential-based programs and/or supporting 24/7 operations is considered a valuable asset.

TRANSPORTATION :

Must have and maintain a valid CA driver’s license, good driving record and reliable transportation as a physical presence will be required to support operations within the assigned region. Occasional local, air, and/or overnight travel may be required to attend trainings, meetings, or special projects.

WORKING CONDITIONS:

This position has confidential status. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. General business/office/shelter environment. Must be able to lift up to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time. The noise level in the work environment is usually moderate to loud. This is a Full-Time 40 hour per week position that may require occasional evening

SUPERVISORY DUTIES:

This position does not have any direct reports, but works collaboratively across functions and provides counsel, coaching, and advice to other people leaders.

EQUIPMENT USED:

Telephones, computers, computer peripherals, Microsoft Suite, email, and internet programs.

ADDITIONAL :

As our agency provides direct care to young people that are 18-24 years old, we require that applicants are at least 25 years old.

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