Job Description
DESCRIPTION
As part of the Ops Tech Supply (OTS) Supply Chain team, we play a crucial role in delivering the technology needed by our WW Operations network, which handles millions of packages for Amazon customers daily. We are seeking a motivated, customer-focused professional to join our team as an Area Manager. In this role, you will lead a team of hourly workforce members, ensuring the highest levels of safety, quality, attendance, and performance through active engagement and leadership. Your responsibility includes maintaining exceptional customer service standards by ensuring technology and resources are properly deployed to support timely and accurate delivery operations.
The WW Operations workflow consists of three primary components: First Mile - initial product storage and order readiness; Middle Mile - order transportation and logistics; and Last Mile - final delivery to the customer. While individual facilities may have unique operational variations, the WW Operations commitment to excellence and customer satisfaction remains constant across all workflows. As an operations team member within OTS Supply Chain, you will be instrumental in supporting the technological infrastructure that enables the entire WW Operations delivery network to function efficiently and reliably.
Career Growth & Mobility Our expanding fulfillment network continuously launches new Operations sites across various locations, providing abundant opportunities for career advancement and professional development. Area Manager placements are based on candidate location preferences and current business needs.
Key job responsibilities
The Area Manager is expected to engage associates on a daily basis providing coaching, training and development within the employment lifecycle. The AM is to maintain a high level of performance and employee morale within the site.
Leadership & Team Development
- Lead, mentor, and empower hourly workforce members to achieve operational excellence
- Foster a positive work environment that promotes safety, productivity, and professional growth
Operational Management
- Drive and maintain exceptional standards in safety, quality, productivity, and customer delivery commitments
- Execute strategic initiatives to meet business objectives and customer expectations
- Partner cross-functionally with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources teams
Physical Requirements
- Ability to lift up to 49 pounds
- Capable of performing repeated physical movements including pushing, pulling, squatting, bending, and reaching
- Must be able to stand/walk for extended periods up to 12 hours per shift
- Work effectively in an industrial environment with varying noise levels
- Adapt to workplace conditions with variable temperatures based on weather conditions
Note: While workflows have slight building variations, our vision and dedication to customers remains constant. We hire Area Managers based on location preference and current business openings.
A day in the life
- Engage, coach, and develop associates daily
- Maintain high performance and morale
- Manage a defined team, setting priorities and goals
- Hire, onboard, and develop talent
- Provide clear expectations, feedback, and career development
- Balance empathy with results-driven leadership
- Optimize workflows and ensure quality outcomes
- Handle difficult problems and mitigate risks
- Communicate effectively across various levels and functions
- Create an inclusive culture supporting diversity
- Improve processes and drive operational excellence
- Challenge the status quo and promote equity in products and services
About the team
The Operations Team is dedicated to providing exceptional service to our customer, Amazon business units. As leaders, we pride ourselves on creating a team environment that lifts all members up. Our philosophy is simple: We all rise together. We combine diverse skills, experiences, and perspectives to deliver innovative solutions and continuously improve our service. Our strength lies in our unity, mutual support, and shared commitment to success. Together, we're building a culture of excellence that benefits our customers, our team, and the entire organization. In the Operations Team, every member plays a crucial role in our collective journey towards greatness.
BASIC QUALIFICATIONS
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Job Tags
Hourly pay, Full time, Flexible hours, Shift work, Night shift,