Job Description

Job Title:  Account Manager 
Job Location:  Austin-USA-78719 
Work Location Type:  On-Site 
Salary Range:  $61,874.76 - 77,343.45

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Position Overview

Join our team in Austin, TX as an Account Manager supporting Delta Airlines , one of our most valued airline partners. In this high-impact role, you’ll be the go-to expert and trusted advisor, ensuring every touchpoint exceeds expectations. From driving service excellence to solving challenges before they arise, you'll be at the center of it all, building strong client relationships, aligning with operational teams, and turning performance metrics into opportunities for growth.

If you thrive in a fast-paced environment, love building partnerships, and are passionate about aviation and customer success, this is your runway to something great.

• Work location : onsite @ our Sky Chefs facility located @ Austin Bergstrom International Airport
• Work schedule : Monday through Friday but must be flexible to work additional hours or days as needed outside the standard schedule including nights and weekends as business dictates

Compensation & Benefits

• Competitive Base Salary +  Annual Incentive Plan
• Medical, Dental, Vision – starts Day 1
• 401(k) with Company Match
• Paid Time Off, Sick Leave & Holidays
• Tuition Reimbursement – support for professional development
• Free Parking & Daily Meals

What You'll Do

Account Management

• Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the Customer Service Center (CSC), the airline and the Key Account Manager
• Ensure accurate billing and provisioning to the airline
• Maintain daily par levels and inventory control in accordance with customer standards
• Ensure equipment inventory is taken in a timely and accurate manner
• Ensure the on-time departure of all flights using catering guidelines
• Support the respective departments regarding all airline cycle changes
• Monitor and ensure compliance with customer specifications and equipment, policies and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager 
• Maintain customer specifications and monitor changes
• Ensure that the airline’s measurement system is considered in each department
• Coordinate and participate in all CSC evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely manner
• Develop, document and maintain flight attendant comment and delay database
• Support the Executive Chef in menu presentations as needed. Assist in Chef Tables
• Ensure par levels of customer inventory and customer specific goods 
• Participate in special customer projects 

Leadership

• Ensure the area of responsibility is properly organized, staffed and directed
• Guide, motivate and develop the subordinate employees within the Human Resources Policy
• Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
• Make the company's values and management principles live in the department(s)
• Plan, implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety

What We Look for in a Candidate

• Bachelor’s degree in Business Management, Hospitality Management or similar degree or equivalent experience required
• Minimum of 3 years of experience in account management, customer relationship management, or a similar client-facing role required 
• Experience working in the airline or hospitality industry is a plus, but not required
• Demonstrated strength in customer service with a proven ability to drive customer satisfaction and customer problem resolution
• Strong presentation, communication, training and interpersonal skills
• Proven track record of understanding of the drivers of product and labor cost variances
• Proficient in Microsoft Office with the ability to quickly learn new software systems

#LSGNS

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

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